Returns & Exchanges

At Bokksu Market, we take pride in the quality of our authentic Asian snacks and groceries; however, due to the perishable nature of food items, all sales are generally final unless products arrive damaged or incorrect. If you experience an issue with your order, please contact us within 7 days of delivery to initiate a resolution.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged item, the shipping box, and the packing slip to help our team assess the situation.

• 2.
  Contact Support

  Email our customer experience team at [email protected] with your order number and the photos you collected.

• 3.
  Evaluation

  Our team will review your request within 2-3 business days to determine eligibility for a refund or a replacement.

• 4.
  Resolution

  Once approved, we will issue a credit to your original payment method or ship out a replacement at no additional cost to you.